enableSME’s key people have experience in delivering BPO, ITO and process improvement consulting for the largest Australian and global corporations and Government organisations.
It is this experience which we believe differentiates our service offerings.
We know what “great” looks like and we will bring to you, our valued customer, the same levels of quality service that our previous enterprise clients have demanded.
Our Directors and Advisors have the following experience:
Strategy and Quality Assurance
Background: Most recently a Managing Director for the world’s leading BPO organisation. Previously was a Senior Executive with the NSW Government and the UK Civil Service. Have also had senior leadership roles in the IT and Construction sectors, in Australia and the UK.
“Always put yourself in the place of most potential ”
Background: A chartered accountant with substantial experience in the shared services and BPO sector, including having led a centre based in the Philippines supporting countries across Asia.
“Alone we can do so little, together we can do so much”
Background: Sales, marketing and relationship management professional who has worked within multiple industries in the B2B environment for the last 27 years, including sports surfacing, wastewater management, electrical wholesaling, dairy packaging and steel merchandising and processing.
“Truth builds trust”
Background: Most recently Head of Operations at KMC Solutions Inc. Previously, spent many years with Acquire BPO in the senior management roles. Marvin has 15 years of solid experience designing policies, improving processes and holistic governance across customer service, tech support, credit and risk, debt collection, retention, lead generation, sales and marketing in a high volume international operations.
“Feedback is the breakfast of Champions ”
Background: Extensive information security and technology management experience, delivering value to clients in diverse industries. Most recently he lead the securing of an Australian financial institution’s adoption of cloud services.
“Trust but verify”
Background: Strategy, project development and operations with a strong focus on innovation and customer experience across the digital and physical channels. With over 22 years experience across all segments of retail dealing with B2B and B2C relationship management and business development.
“Partnerships and working together brings strength to the whole Australian Industry”
Background: Operations management of BPO and shared services and an accountant by profession. Bess is a specialist in transition and migration for finance functional area using ERP systems. Had worked with multinational company in various positions and in one of the biggest BPOs centers in the Philippines.
“Big things come from small beginnings.”
“To be the best provider of outsourced service solutions to our small and medium sized clients…powering our clients’ potential”
Small and Medium Enterprises face a unique set of challenges and opportunities in Australia’s developing “knowledge” based economy.
We are passionate about enabling our clients to compete effectively, providing them the services and tools to scale affordably whilst focusing onshore investment on revenue generation activities.
As an employer we want to be a supportive and empowering organisation. In Australia and the Philippines, we have leading staff practices including providing market leading maternity and paternity leave allowances, additional leave for single parents and community engagement programs.